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Omni Hotels Assistant Front Office Manager in Bretton Woods, New Hampshire

Overview

Mount Washington Hotel

As grand as the history behind it, the Omni Mount Washington Hotel, located in Bretton Woods, New Hampshire, is gracious in ambiance and generous in amenities. A favorite New England retreat of presidents, poets and celebrities, the hotel delights every sense with enchanting music, refined dining and luxurious d├ęcor.Omni Mount Washington Resorts associates enjoy a dynamic and exciting work environment, comprehensive training and mentoring, along with the pride that comes from working for a company with a reputation for exceptional service. The Omni Mount Washington Resort is committed to serve our associates and nurture their growth. We embody a culture of respect, gratitude and empowerment each day. If you are a friendly, motivated person, with a passion to serve others, the Omni Mount Washington Resort may be your perfect match.

Job Description

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To work closely with the Director of Front Office, Assistant Front Office Managers and Front Desk Agents to ensure the Front Desk is operating efficiency.

Responsibilities

  • Ensure registration cards are completed.

  • Ensure all needed reports are run.

  • Continually train Front Desk associates.

  • Communicate with department managers on continuing basis. Especially the communication with Night Audit each evening/morning.

  • Handle guest complaints, maintaining a satisfactory impression with the guest on resolving any complaints.

  • Be very familiar with the hotel computer system for training maintenance and trouble shooting.

  • Complete weekly supply inventories to ensure adequate pars of such.

  • Complete rate discrepancy report and make needed changes.

  • Block/assign applicable arrivals for the following day; i.e. V.I.P.'s, ESP's, Special Requests, etc.

  • Prepare group information sheets.

  • Complete check-out with balance report.

  • Complete credit check daily.

  • Complete Moment of Service Audits

  • Adhere to all Systems & Controls of the Front Desk and appropriate areas of responsibilities.

Qualifications

  • Must be available to work flexible hours to include nights, weekends, and holidays.

Job LocationsUS-NH-Bretton Woods

Posted Date5 days ago(6/10/2021 10:21 AM)

Requisition ID 2021-52131

of Openings 1

Category (Portal Searching) Front Office Operations

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