Wellbe Senior Medical Care Team Specialist in Brooklyn Heights, Ohio
SKILLS & COMPETENCIES
Practices the WellBe mission: To help our patients lead healthier, meaningful lives by delivering the most Complete Care.
Updates and maintains all digital client records and assist in transitioning hard copy records to digital format
Acts as a community resource for the patient
Conduct patient scheduling, registration, and billing.
Answer phone calls and emails from patients, make outcoming calls, triage patient concerns as appropriate
Answer patient non-clinical questions and explains the process
Schedules/coordinates WellBe provider visits with patients, tests, specialist appointments, social resources.
Provide all the billing information to our EMR
Provide positive customer service and treat all patients and staff with respect
Prioritizes urgent patient needs, scheduling needs for Complete Care Assessment, and efforts to engage the unengaged
Collaborates with the interdisciplinary team and participate in regularly scheduled team meetings
Educational/ Experience Requirements:
High school graduate or GED
Required Skills and Abilities:
2+ years of experience working for a healthcare practice or hospital, or in an outreach/call center enviornment
EMR documentation experience preferred
High level of professionalism
Strong customer centric focus/service skills
Strong computer skills, including Word, Excel, and PowerPoint
Strong verbal, written, presentation, and interpersonal communication skills
Supervisory Responsibility: This position will not have supervisory responsibility.
Travel requirements: Travel may be required up to 0% locally.
Work Conditions: Ability to lift up to 20lbs. Moving lifting or transferring of patients may involve lifting of up to 50lbs as well as assist with weights of more than 100lbs. Ability to stand for extended periods.
Ability to drive to patient locations (i.e. home, hospital, SNF, etc.). Fine motor skills/Visual acuity
The preceding functions may not be comprehensive in scope regarding work performed by an employee assigned to this position classification. Management reserves the right to add, modify, change or rescind the work assignments of this position. Management also reserves the right to make reasonable accommodations so that a qualified employee(s) can perform the essential functions of this role.
Our Care Team Specialist (CTSs) are part of a team that provides compassionate care to the frailest elderly who suffer from chronic and acute illnesses or injuries living in their homes. Our CTS is responsible for answering incoming and making outgoing calls, helping coordinate care with the rest of the medical team, scheduling patient appointments with our team, specialist appointments and coordinating diagnostic tests, being a community resource, working to engage patients that currently are not engaged, and contributing complete and accurate data in patient's records. The successful candidate will love working with seniors and a collaborative interdisciplinary team. We offer a positive, upbeat work environment where all medical personnel work together for the good of the patient.
Job ID: 2021-1459
External Company Name: Wellbe Senior Medical
Street: 981 Keynote Circle, Ste. 20