BT SME Technical Manager in Budapest, Hungary
What you'll be doing:
Managing complex conversations with internal teams and higher management about complex technical and network security issues.
Being able to describe, follow up and solve technical issues and claims with vendors and 3rd party support teams.
Leading a team of technical professionals, focusing on network device security requirements.
Reviewing and maintaining network device configuration templates
Defining support services and being responsible for delivering them as per agreement
Managing communication with desgin and account teams in order to support the strategy and roadmap for the in scope devices.
Supporting inventory / database cleanup.
Home office is available in this role depending on further agreement
This role will suit you if you have the following skills:
Working with a cooperative and positive attitude in a group setting to achieve common goals
Communicating effectively and efficiently while adapting to your audience and getting the message through as intended
Taking the responsibility and taking care of the consequences of making a decision
Using all data and information available to analyse and understand a situation, with the aim of supporting decisions
Strengths and abilities that help to oversee processes and guide people toward the achievement of goals
Being able to work well alone, identify possibilites and solutions.
Several years of experience within BT and with BT products
Demonstrate real life expertise CCNP level at least
Network security awareness
Experience in design, configuration and support of networking products
Experience with scripting and automation is an advantage
- English on a fluent level
Find out more about the most attractive service centre of Hungary, follow us on Facebook (https://www.facebook.com/BTCareersHungary) !
Our efforts to become a really good place to work have been honoured with the following awards:
Family Friendly Mentor Company (2017, 2018, 2019, 2020)
Family-friendly Company (2012, 2014, 2016)
Best Workplaces Award 2020 by Szerethető Munkahelyek
Special Award on ‘Open Spotlight Award 2020’ by nyitottakvagyunk.hu
Best University Programme in Hungary Award - (2018)
Best Employer Branding Strategy in Hungary - Gold Medal (2018)
Best Employer Branding Initiative in the CEE, SSC sector (2018)
Most attractive employer, SSC sector (2017)
Best University-Business cooperation of the year in CEE (2017)
Best SSC in CEE region (2016)
Create and submit your application by clicking the Apply Online button below or check out our other live vacancies here (https://bt.taleo.net/careersection/external/jobsearch.ftl?LOCATION=1467305100119) and find a better match!
In case we choose you for one of our open positions, we may request a non-criminal record (erkölcsi bizonyítvány) from you. For further details and legal terms of employment in BT Hungary, please visit this link (https://www.globalservices.bt.com/en/legal/regulatory-legal-statements/hungary) .
COVID-19 Notice: We’ve changed our recruitment process so that we can continue to offer exciting opportunities in BT. We’ve moved to ‘virtual hiring’ until further notice - which includes video interviews and virtual onboarding, to make sure that we maintain candidate and employee safety.
Job: Customer service
Title: SME Technical Manager
Requisition ID: 151633
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