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Flexential Customer Implementation Technical Architect in Charlotte, North Carolina

Job Description:

The Customer Implementation Technical Architect (CITA) position is critical and essential for provisioning new orders. The Customer Implementation team is responsible for all provisioning and deprovisioning activity related to customer orders. The Customer Implementation Technical Architect will be responsible for working in a team environment to accurately review new Sales Orders for Flexential products and services in collaboration with the Customer Implementation Project Manager and the CI Engineers. The CITA works within the Customer Implementation Organization to ensure that the order have all the needed deliverables and is a valid proposed configuration. The CITA helps develop new process and provide the proper implementation knowledge to provision new solutions. The CITA has the highest of technical knowledge within the CI team. The CITA is proficient in operating systems, firewall and LAN switch topologies with experience in multi-tenant hosting environments and requisite best practices. A successful CITA would be a purveyor of IT Services and across the operations stack.

Key Responsibilities:

  • Assumes responsibility of both technical validation and execution approach for customer implementations.

  • Maintain an understanding of Flexential products and services in order to properly validate solution configurations.

  • Have a solid understanding of the implementation processes for the aforementioned services.

  • Successfully evaluate solution designs against best practices, Solution Guides and reference architecture.

  • Confirm that necessary and appropriate information is collected from partners / customers and is available with the order

  • Accurate and expeditious provisioning of Flexential products and services

  • Participate effectively in the Service Transition process for new Products

  • Share best practices via contribution to implementation and delivery documentation

  • Define resource requirements needed for customer implementations (Cloud, Platforms, etc)

  • Work with Customer Implementation Engineering teams on QA at project completion


  • 5-7 equivalent IT experience, or Bachelor of Science in Computer Science, Engineering or other technical discipline with 2-5 years equivalent IT experience

  • Requires strong time management, organizational skills and workload balance efforts

  • Strong customer service skills, high attention to detail, aggressive trouble-shooting skills, and strong decision-making is critical to this position

  • VCP5, CCNP, MCSA certifications are not required, but will differentiate applicants

  • Prior experience working within VMware vSphere is required

  • Excellent verbal and written communications skills

Base Pay Range: Annualized salary range offered for this position is estimated to be $97,000-$132,000, however, the actual pay range depends each candidate’s experience and qualifications.

Variable Pay: Discretionary annual bonus, based on personal and company performance.

Benefits of working at Flexential:

  • Medical, Telehealth, Dental and Vision

  • 401(k)

  • Health Savings Accounts (HAS) and Flexible Spending Accounts (FSA)

  • Life and AD&D

  • Short Term and Long Term disability

  • Unlimited Paid Time Off (PTO)

  • Leave of Absence

  • Employee Assistance Program

  • Wellness Program

  • Rewards and Recognition Program

Benefits are subject to change at the Company’s discretion

Flexential offers flexible and essential services that help organizations optimize their journey of IT transformation while simultaneously balancing cost, scalability, compliance and security. The company, co-headquartered in Charlotte and Denver, is committed to building trusted relationships and delivering tailored solutions that suit the individual needs of its customers. Flexential is deeply invested in the success of its customers, who trust it to deliver core data center solutions of colocation and connectivity, as well as, cloud, managed solutions and professional services. Flexential’s robust suite of assets spans 21 markets and comprises 40 highly redundant and connectivity-rich data centers. For more information on Flexential, please visit Flexential is a registered trademark of the Flexential Corp.

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All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status.