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City of Hope Medical Staff Credentials Coordinator in Duarte, California

About City of Hope

City of Hope, an innovative biomedical research, treatment and educational institution with over 6000 employees, is dedicated to the prevention and cure of cancer and other life-threatening diseases and guided by a compassionate, patient-centered philosophy.

Founded in 1913 and headquartered in Duarte, California, City of Hope is a remarkable non-profit institution, where compassion and advanced care go hand-in-hand with excellence in clinical and scientific research. City of Hope is a National Cancer Institute designated Comprehensive Cancer Center and a founding member of the National Comprehensive Cancer Network, an alliance of the nation’s leading cancer centers that develops and institutes standards of care for cancer treatment.

Position Summary

The Credentials Coordinator is assigned the primary responsibility of medical staff credentialing activities and all related activities.

Key Responsibilities include:

  • Attends the Medical Staff Credentials Committee, the Interdisciplinary Practice Committee meetings and other meetings of the Medical Staff as assigned for the purpose of providing documentation of meetings and meeting follow-up, as delegated, and to act as a resource of information concerning medical staff issues.

  • Maintains credentials files for Medical Staff members and Allied Health Professional Staff.

  • Maintains current knowledge and interpretation of recommendations by the Joint commission, NCQA, State, and other regulatory agency standards.

  • Has a working knowledge and understanding of Medical Staff Bylaws, Rules and Regulations, policies, procedures, and standardized procedures/protocols, and their application.

  • Primarily responsible for processing Medical Staff and Allied Health Professional Staff applications and reapplications, Temporary Privilege applications (as assigned), and collaborate in the implementation of procedures and workflows for credentialing tasks.

  • Shares responsibility for incoming telephone calls to the MSSD with other department staff.

  • Process clinical visitation-observations pursuant to Medical Staff policy.

  • Assists with preparation of Governing Board approval credentialing/privileging letters.

  • Responsible for accurate medical staff information management data entry keeping in mind the integrity of electronic credentials files.

  • Works closely and communicates directly with the Department/Division Office Directors/Managers in coordinating the application and/or reapplication process.

  • Assists with tracking and monitoring of proctoring requirements.

  • Assists in preparing for all accreditation surveys.

  • Assists with coordination and dissemination Medical Staff mailings, as needed.

  • Provides coverage for the medical Staff Coordinator, Credentialing Analyst, or Director/Manager as necessary, including committee/department meeting attendance.

  • Keeps abreast of changing accreditation requirements by participating in education programs and networking activities.

  • Performs other related duties as assigned or requested.

    Follows established City of Hope and department policies, procedures, objectives, performance improvement, attendance, safety, environmental, and infection control guidelines. Practices a high level of integrity and honesty in maintaining confidentiality.


Basic education, experience and skills required for consideration:

  • High School diploma or equivalent

  • Experience may substitute for minimum education requirements

  • Two years of experience as a medical staff assistant or credentials coordinator, or a minimum of three years experience in an administrative Assistant, preferably in a hospital or other medical/clinical setting.

  • Preferably two years of college credit, preferred, or college courses in Medical Terminology, Business English, Written Composition.

  • Preferably Certification from the National Association of Medical Staff Services as a CMSC (Certified Medical Staff Coordinator) or CPCS (Certified Professional Credentialing Specialist)

    City of Hope is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, or status as a qualified individual with disability.