Aerotek Customer Service Rep in Lenexa, Kansas
These customer service reps will be supporting calls for the West Region with Quest. Speaking with clients and patients to follow up on scheduled appointments, tests results, etc.
Handle all customer contact received by telephone, in writing, and in person. Troubleshoot inquiries. Follow-up with customers on issues that cannot be resolved immediately. Handle all customer inquiries by telephone regarding verbal reporting of results, concerns of service failures and other duties to provide customer satisfaction. Report laboratory results to clients using established protocols. Document reporting or call history in the patient file and maintain appropriate records. Contact the client to resolve routine matters related to patient testing and result reporting. Use established protocols for reporting client concerns. Other duties as required to meet the customer requirements. Understands the importance of Quality Service and how it is measured. Prior customer service experience preferred.
Customer Service, Data Entry, Medical, Call Center
Top Skills Details:
Customer Service Rep Medical Data Entry
Additional Skills & Qualifications:
1+ year of call center experience Medical industry a plus, will be using medical terminology over the phone Tenure of at least 1 year in previous role Must have high school diploma or equivalent - runs education verification
We know that a company's success starts with its employees. We also know that an individual's success starts with the right career opportunity. As a Best of Staffing® Client and Talent leader, Aerotek's people-focused approach yields competitive advantage for our clients and rewarding careers for our contract employees. Since 1983, Aerotek has grown to become a leader in recruiting and staffing services. With more than 250 non-franchised offices, Aerotek's 8,000 internal employees serve more than 300,000 contract employees and 18,000 clients every year. Aerotek is an Allegis Group company, the global leader in talent solutions. Learn more at Aerotek.com.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
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