Batteries Plus Bulbs Store Associate/Trusted Advisor (with Technical/Device Repair) in Manchester, New Hampshire
Store Associate/Trusted Advisor (with Technical/Device Repair)
Manchester, NH, USA
Competitive hourly rate
Medical, vision, and dental insurance; 401K with match; life, AD&D, short-term, and long-term disability insurance; paid holidays; paid time off; employee discount
Email Me Similar JobsEmail Me This Job
Do you have a strong technical aptitude and a passion for customer service?
Batteries Plus Bulbs is hiring a Trusted Advisor (with Technical/Device Repair) for our Manchester location. Come join our customer-oriented, frequently fast-paced work environment with opportunities for skill, knowledge, and pay growth!
Consultatively sell batteries, light bulbs, and accessory items to retail and commercial customers. Diagnose and repair broken smart phones and tablets. Engage customers, listen to what they have to say about their battery and lighting needs, and recommend solutions. Perform battery tests, installations, and battery pack rebuilds. Cut keys and reprogram key fob remotes. Actively contribute as a team member to the overall success of the store.
We know that our team is essential to our success. That's why we offer competitive compensation and great benefits, and we reward those who put in the extra effort. We have a true team-oriented work culture where we strive to succeed together. Plus, our locally owned franchise group operates four retail stores in the region, which means that there are opportunities for growth and long-term careers.
Trusted Advisors have a passion for customer service, the ability to work a flexible schedule, and a strong technical aptitude with the willingness to learn new specialized skills. No previous experience with batteries and light bulbs is required; comprehensive training is provided. Must be able to regularly lift 50+ pounds and have reliable transportation.
Trusted Advisor Essential Job DutiesCustomer Service / Sales
Greet customers, determine needs, and answer questions
Suggest sell add-on items, participate in retail store and commercial sales activities in order to achieve sales and profit goals
Ask questions to identify potential commercial customers
Operate computer/cash register to complete sales transactions with accuracy
Answer phones, assist callers, and ensure messages are relayed in a timely, accurate manner
Assist in achieving retail and commercial sales initiatives
Watch for loss prevention issues and advise management of any unusual activities
Function as a team player doing whatever is necessary to help attain company goals
Demonstrate a customer-first mentality
Install batteries, perform tests and tech work
Rebuild battery packs as needed
Repair smart phones, tablets, light fixtures and other devices as needed
Replace screens, batteries and other components on smart phones and tablets
Cut keys and reprogram key fob remotes
Merchandising / Inventory
Assist in all store operations responsibilities as assigned by Store Manager or Assistant Manager
Rotate and stock inventory
Load, unload, and deliver or arrange delivery of product to customers or via third party delivery companies
Organize daily recovery of displays to achieve full store appearance
Maintain retail shelf label pricing
Build displays; setting up & taking down shelves and fixtures
Prepare store for daily opening and closing including counting and reconciling register drawers
Maintain physical facility safety and appearance including: mowing lawn, removing snow, sweeping, mopping, and vacuuming floors. Maintain restroom cleanliness
Follow all safety rules and regulations; wear proper Personal Protective Equipment (PPE)
Trust is the center of our business. It governs everything we do and makes up the heart of our brand promise: "Today and every day, our neighbors trust us to help repower their lives". Our story began in 1988 with a single location in Green Bay, WI. Today, Batteries Plus Bulbs has over 700 retail store locations across the country. We are the nation's largest growing battery and light bulb franchise. Our stores provide an impressive selection of batteries, light bulbs, fixtures, keys & key fobs, and we offer convenient services like phone and tablet repair. Batteries Plus Bulbs associates are trustworthy, helpful, reliable, resourceful, and passionate. We are powered by a culture of trust, something we have to earn everyday by living up to our values.