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Fairview Health Services In Clinic Visit Facilitator in Maple Grove, Minnesota

Overview

Fairview Health Services is looking for an In Clinic Visit Facilitator to work at our Bass Lake Clinic in Maple Grove, MN. This is a benefit eligible position approved for 80 hours every two weeks and is benefit eligible.

Hiring Process

If your skills and experience appear to align with those of the position, you may be asked to participate in a pre-recorded video interview.

The recorded video interviews are reviewed by our hiring team and provide the reviewers with insights on the skills, attributes and experiences you possess that will allow you to be successful in your role.

You will be notified by email or phone if selected for the next stage of our recruitment process. At any time, you may also check your application status online in your Fairview applicant profileat this link (https://external-fairview.icims.com/jobs/dashboard) .

Responsibilities/Job Description

This position is responsible for supporting in person clinic visits, including communicating with patients prior to their visit and helping guide patients through the care experience. The visit facilitator gathers pertinent medical information from the patient and documents the information into the patient’s medical record. This role also helps to ensure the exam rooms are stocked, equipment and supplies are available and assists with tasks that support the effectiveness and efficiency of the team. The visit facilitator may also assist in scheduling and coordinating appointments, preparing schedules and other delegated duties as assigned.

  • Prepare patients for their appointments including communicating with patients in advance of their scheduled appointment as needed to ensure medical records are collected, received and available for visit if applicable.

  • Assist in the rooming process at the time of the in person visit by collecting and documenting pertinent information such as the reason for their visit and applicable health questionnaires.

  • Prepare exam rooms and stock supplies

  • Supports the patient connection to the provider for the visit and serves as a resource ensuring a positive patient/provider experience.

  • Completes visit wrap-up ensuring the after-visit summary is provided and patients are aware of recommendations for follow up. This may include assisting with scheduling and coordinating follow-up appointments.

  • Communicates effectively with patients, providers and other health professionals, demonstrating comfort in person and with virtual technologies.

Qualifications

Required

  • At least 1-year of customer service experience

  • Proficient with technology (computer hardware and programs, smart devices such as phones or tablets)

Preferred

  • Medical terminology

  • Epic Health Records

  • Telephonic customer experience

  • Previously worked in a health-care setting

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Fairview Health Services (fairview.org) is an award-winning, nonprofit health system providing exceptional care across the full spectrum of health care services. Fairview is one of the most comprehensive and geographically accessible systems in the state, with 12 hospitals—including an academic medical center and long-term care hospital—serving the greater Twin Cities metro area and north-central Minnesota.

Its broad continuum also includes 56 primary care clinics, specialty clinics, senior living communities, retail and specialty pharmacies, pharmacy benefit management services, rehabilitation centers, counseling and home health care services, medical transportation, an integrated provider network and health insurer PreferredOne. In partnership with the University of Minnesota, Fairview’s 32,000 employees and 2,400 affiliated providers embrace innovation to drive a healthier future through healing, discovery and education.

Vaccination Update

As part of our ongoing efforts to protect the wellbeing of our teams and to provide a safe and healthy environment for the patients and communities we serve, all Fairview employees will be required to receive both an annual flu vaccination and the COVID-19 vaccination series. Current employees must have completed both vaccination schedules on or before October 31, 2021.Beginning August 9, 2021, any new hires who are not fully vaccinated against COVID-19 are required to receive their first dose prior to their start date and their second dose (if receiving Moderna or Pfizer vaccines) within 4 weeks of their start date. Annual flu vaccinations are also required before the employment start date for employees who begin employment during the flu season.Accommodations requests will be reviewed on an individual basis.

EEO/AA Employer/Vet/Disabled All qualified applicants will receive consideration without regard to any lawfully protected status.

Job Locations US-MN-Maple Grove

Requisition Post Information* : Posted Date 1 week ago (9/20/2021 9:03 AM)

Requisition ID 2021-80322

Profession Non-Clinical Support Staff

Speciality Administrative/Clerical/Customer Service

Location Fairview Clinics-Bass Lake

Shift day/evening

Hours per 2 weeks 80

Department Clinic - Family Practice

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