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Aerotek Support Technician in MAPLE GROVE, Minnesota

Description:

  • Quickly and courteously assess the parts and service needs of customers owning a wide variety of equipment, by listening to operators and maintenance people describe machine conditions.

  • Provide troubleshooting advice and systematically assist customers install, repair, align, and operate their equipment to achieve maximum productivity and safety.

  • Advise end users of available upgrades for existing equipment to provide desired performance, reliability and maintainability.

  • Actively develop, quote pricing, and availability of parts from MAPICS XA database.

  • Enter orders for spare, warranty, repair, rebuild, and replacement parts and sub-assemblies.

  • Aid in requests for quotations for replacement parts and upgrades by requirements to engineering and procurement operations.

  • Set up and conduct tests of customer samples on completed product units, under operational conditions to investigate design proposals for improving equipment performance.

  • Record test procedures and results, numerical and graphical data and recommendations for changes in product or test methods.

Skills:

Technical support, phone support, phone communication, phone customer service, troubleshooting, application support, processing claims, machine operation, machine set up, machine maintenance, machine parts, machine repair, metal grinding, deburring, technical knowledge, technical specifications, technical requirements

Top Skills Details:

Troubleshooting Electrical/Mechanical Experience Lab/Assembly line Experience Customer Support (phone & email)

Additional Skills & Qualifications:

3-5 years of experience working with automated wood and metal grinding, deburring, and sanding equipment. 3-5 years of experience working on electro-mechanical equipment 3-5 years of experience troubleshooting equipment or helping instruct others on how they need to troubleshoot the issue.

Experience Level:

Entry Level

About Aerotek:

We know that a company's success starts with its employees. We also know that an individual's success starts with the right career opportunity. As a Best of Staffing® Client and Talent leader, Aerotek's people-focused approach yields competitive advantage for our clients and rewarding careers for our contract employees. Since 1983, Aerotek has grown to become a leader in recruiting and staffing services. With more than 250 non-franchised offices, Aerotek's 8,000 internal employees serve more than 300,000 contract employees and 18,000 clients every year. Aerotek is an Allegis Group company, the global leader in talent solutions. Learn more at Aerotek.com.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

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