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The Acquisition Group Account Manager - Post Sales Support in Montreal, Canada

At The Acquisition Group, the health and safety of our team members, candidates, and communities is our top priority. We are committed to acting responsibly and have placed numerous health and safety protocols and precautions in our offices to stop the spread of COVID-19

THIS IS A BILINGUAL ROLE - MUST BE FLUENT IN ENGLISH AND FRENCH.

Position overview:

The Acquisition Group is looking for a dedicated and driven individual to join our winning team where you will have a chance to innovate, grow and enjoy the work you do! The Account Manager will be working in a call center environment and will support TELUS Health Living Well Program for our client, TELUS Communications. We are looking for a team member that is located in QC.

What will you do:

  • Educate customers on TELUS Health Living Well Companion products, services and policies

  • Promote and sell TELUS Health products and services over the phone (Outbound and Inbound).

  • Role will include a mixture of both inbound call support, outbound customer follow-ups and offline work related to sales, customer support or billing.

  • Listen to and understand customer needs and select the best solutions for them.

  • Provide a great customer experience while keeping customer information confidentially (This will entail taking down sensitive medical info including their condition, medicine, and medical history).

  • Assist callers with inquiries, complaints, or problems.

  • Work with a dedicated and passionate team who will assist you and work alongside you to provide our cliental with a great TELUS customer experience.

Expectations:

  • Passion for customer service.

  • Strong work ethic.

  • Flexible and adaptable to a rapidly changing environment within our team.

  • Strong communication skills and professional approach to dealing with customers and internal teams.

  • Strong problem solving skills as we often run into challenges.

  • Ability to work in a team – this role will be team based and require strong partnership with internal team members.

  • Ability to work under pressure of time constraints.

  • A positive attitude.

  • Be sales driven to close sales and have a strong desire to meet monthly targets.

  • Must be able to work independently and multi-tasking.

  • Great team working skills to work alongside passionate colleagues.

Mandatory requirements:

  • Work days required: Monday to Friday, however varying shifts will be required.

  • Ability to speak French and English fluently is a requirement.

  • Ability to pass a Criminal Background check.

  • 18 years of age and older.

What you will get:

  • Competitive compensation.

  • Full medical and dental benefits available after 6 months.

  • You will work within a growing company where the opportunity for advancement is readily available.

  • Working with industry leading client TELUS Communications.

  • Team nights are planned regularly to foster a fun working environment.

Does this sound like an opportunity you would like to be a part of? Then apply with your resume attached today!

*Please note that only qualified candidates will be contacted to meet with our Hiring Manager to further discuss the opportunity. *

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