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Salesforce.com, Inc Community Manager in San Francisco, California

To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.

Job Category

Products and Technology

Job Details

Do you want to be a part of something great? Do you believe that the Salesforce Trailblazer Community is the best in the world?

Salesforce is looking for a fantastic Community Manager to help drive program member growth and engagement in our vibrant Trailblazer Community. We have a fast-growing community that is passionate about our product and everyone is a budding advocate. It's our job to welcome them, introduce them to all the programs we have to offer and make meaningful connections to change their career and lives.

You will :

As Community Manager, you will be responsible for:

  • Managing and supporting programs that generate engagement with our passionate community members

  • Manage and streamline our online community groups and topics maintenance

  • Working with cross-functional teams to connect the right internal experts with community members as needed

  • Developing innovative, strategic campaigns to gain broad company participation in community programs

  • Building internal partnerships and relationships to elevate community in Salesforce’s product and marketing practices

  • Turning community feedback into actionable initiatives, while measuring results

  • Keeping a pulse on trending and hot topics in the community, specifically around products and features, and identifying areas of opportunity to solicit feedback at scale

  • Listening, responding to, delighting, and earning our community’s trust every day

  • Meet with Salesforce MVPs, and attend Community Group Meetings & Community Conferences to support and engage with community members

  • Organizing events and activities for community members onsite, and virtually, at Salesforce events such as Dreamforce and TrailheaDX

  • Initiating, measuring, analyzing, & reporting on program success metrics

  • Resolving community support cases in a timely manner and managing escalations as needed

  • Supporting webinars and quarterly calls with community members

  • Participating in the Community Management industry to stay up-to-date on industry trends and best practices

Required Skills:

  • 2+ years experience in a Community Management or other customer-facing role

  • Excellent written & verbal communication skills

  • Passionate about being a customer advocate

  • Master multi-tasker

  • Beginner/Intermediate experience using the Salesforce platform and knowledge the full product suite

  • Fantastic interpersonal skills and great listener

  • Event planning experience

  • Presentation building / PowerPoint skills

  • Willing to go the extra mile to serve our customers

  • Great at meeting deadlines

  • Demonstrates grace under pressure

  • Good technical understanding and can pick up new tools quickly

  • Team player, but willing to take charge

  • Can adapt to an ever-changing organization, while balancing shifting priorities

  • Domestic and International travel required

Accommodations

If you require assistance due to a disability applying for open positions please submit a request via this Accommodations Request Form. (http://cloud.mail.salesforce.com/accommodations-request-form)

Posting Statement

At Salesforce we believe that the business of business is to improve the state of our world. Each of us has a responsibility to drive Equality in our communities and workplaces. We are committed to creating a workforce that reflects society through inclusive programs and initiatives such as equal pay, employee resource groups, inclusive benefits, and more. Learn more about Equality at Salesforce and explore our benefits.

Salesforce.com and Salesforce.org are Equal Employment Opportunity and Affirmative Action Employers. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Salesforce.com and Salesforce.org do not accept unsolicited headhunter and agency resumes. Salesforce.com and Salesforce.org will not pay any third-party agency or company that does not have a signed agreement with Salesforce.com (http://salesfore.com/) or Salesforce.org .

Salesforce welcomes all.

Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Salesforce will consider for employment qualified applicants with arrest and conviction records.

Founded in 1999, Salesforce is the global leader in Customer Relationship Management (CRM). Companies of every size and industry are using Salesforce to transform their businesses, across sales, service, marketing, commerce, and more by connecting with customers in a whole new way. We harness technologies that can revolutionize companies, careers, and, hopefully, our world.

Salesforce is built on a set of four core values: Trust, Customer Success, Innovation, and Equality. By making technology more accessible, we're helping create a future with greater opportunity and equality for all. This has taken our company to great heights, including being ranked by Fortune as one of the “Most Admired Companies in the World” and one of the “100 Best Companies to Work For” eleven years in a row, and named “Innovator of the Decade” and one of the “World’s Most Innovative Companies” eight years in a row by Forbes.

There are those who choose to work with the best and brightest. And then, there are those who want to do more than just a job. They are the ones improving lives, not only their careers. Having an impact now instead of later. Doing something that’s so much bigger than themselves, an industry, and their company.

We believe everyone can be a Trailblazer. Join Salesforce and discover a future of new opportunities.

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