Bristol Myers Squibb Supervisor, Scheduling & Cell Logistics in Seattle, Washington
At Bristol Myers Squibb, we are inspired by a single vision – transforming patients’ lives through science. In oncology, hematology, immunology and cardiovascular disease – and one of the most diverse and promising pipelines in the industry – each of our passionate colleagues contribute to innovations that drive meaningful change. We bring a human touch to every treatment we pioneer. Join us and make a difference.
Cell Therapy is one of the most groundbreaking new forms of cancer treatments being studied today. With therapies only in their infancy and BMS’s continued investment in our Cell Therapy capabilities, the growth potential of this science, your career, and the ability to help patients are incredible.
The scope of the Scheduling and Cell Logistics Supervisor will be to support the Cell Therapy team to schedule and deliver exceptional global customer service and logistics support for BMS’s Cell Therapy products. The Scheduling and Cell Logistics Supervisor is responsible for assisting the Managers in overseeing daily operations in the Scheduling and Cell Logistics department as well as perform all duties associated with scheduling.
Knowledge, Skills, and Abilities
Exceptional interpersonal, communication, and organization skills.
Collaborates effectively with multiple individuals in a cross-functional, team- oriented environment.
Excellent problem-resolution skills.
Experience in a call center or customer service environment.
Ability to multi-task and make decisions in a fast-paced, high-volume environment.
Strong people skills.
Ability to learn, retain and apply large amounts of product, procedure, policy and system information.
Flexibility in responding to change or business needs.
Ability to lead by example, create a positive, productive work environment.
Duties and Responsibilities:
Develop plans of action for expected & unanticipated logistical issues during the transport of BMS products.
Resolve escalated issues in a timely manner.
Liaise/collaborate with apheresis operations, clinical operations, medical directors, commercial, quality, manufacturing and third-party logistics partners to resolve issues.
Coordinate work schedules for Scheduling staff at the direction of Manager.
Review and approve time sheets and time off requests by schedulers.
Supervises daily activity of the Scheduling staff to ensure all incoming calls/emails/cases are answered within the desired service level.
Assist with orientation and training of new personnel.
Author and implement procedures and work instructions related to departmental functions.
Input and maintain data related to patient schedules within the CTDO scheduling system.
Proactively monitor the cell therapy collection, delivery, transportation, and manufacturing activities for patient schedules as they move through the vein to vein process.
Represent patient scheduling on cross-functional project teams.
Support the CTDO E-Systems platform as well as contribute to the development.
Perform scheduling tasks as needed.
Comply with applicable SOP’s and FDA regulations to maintain data integrity.
Other duties as assigned.
3+ years of experience scheduling complicated multistep products or processes.
1+ years of supervising/managing teams
If you want to challenge yourself, accelerate your career, and give new hope to patients, there’s no better place than here with our Cell Therapy team. Full of incredible and dedicated team members, those working on CAR-T and other forms of Cell Therapy are transforming patients’ lives through science. From studying individualized cell lines to making brand new discoveries, this bold and personal discipline allows you to grow your career while making a lasting impact on the field of medicine. Join us today.
Around the world, we are passionate about making an impact on the lives of patients with serious diseases. Empowered to apply our individual talents and diverse perspectives in an inclusive culture, our shared values of passion, innovation, urgency, accountability, inclusion and integrity bring out the highest potential of each of our colleagues.
Bristol Myers Squibb recognizes the importance of balance and flexibility in our work environment. We offer a wide variety of competitive benefits, services and programs that provide our employees with the resources to pursue their goals, both at work and in their personal lives.
Company: Bristol Myers Squibb
Req Number: R1544224
Updated: 2021-07-31 03:10:03.906 UTC
Bristol Myers Squibb is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status, pregnancy, citizenship, marital status, gender expression, genetic information, political affiliation, or any other characteristic protected by law.
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