Hugg & Hall Equipment Co. SERVICE DISPATCHER in Texarkana, Arkansas
Description/Job Summary Service Dispatcher will maintain road service activity by assigning and dispatching road service technicians and managing preventative maintenance service. Must be able to fulfill essential job function in a consistent state of alertness and safe manner. Essential Job Duties: 1. * Assigns and Dispatches Road Service Technicians for PM work through the following:* * scheduling/dispatching field technicians for equipment preventative maintenance * answering phone calls directed to the service department * coordinating and prioritize PM service with customers * coordinating service repair with internal departments * establishing and maintaining a status board for field repairs * managing customer and rental field PM lists w/ assistance of Service Administrator * opening work orders 1. * Manages Road Service Technicians daily activities through the following:* * reviewing field technicians time cards and ensuring they are turned in daily, circumstances permitting * plan and monitor the technicians' job schedules, locations, time on job, and time off job. * track response time and report the average to the service manager weekly * track first time fixes and report the average to the service manager weekly * monitor the status of work orders through the internal dispatch log and communication with technicians ensuring technicians are turning work orders in as soon as work is complete. * maintain average days open to close on work orders * maintain average days of last activity to close of work order * schedule maintenance on service tech vans and trucks * keep safety a major part of the daily routine and ensure field technicians are following safe working practices Other Duties: Follows Boundaries for the Position: * be fair with all service technicians and honest with customers (internal and external) * issue purchase order for flat repairs * use the service manager and service administrator to handle personnel administrative matters such as: insurance, tax, vacation, sick time, medical leave, and pay/overtime paperwork. All paperwork should be given to and processed through the appropriate service department personnel. * Any Other Duties as Assigned by Supervisor * * Qualifications: Required Skills/Experience * * strong written and verbal communication skills accurate and efficient strong organization and time management skills Education High School Diploma or Equivalent Physical Demands/Environmental Conditions: This position is in an indoor office environment with a controlled climate. This position requires sitting at a computer desk for long periods of time with constant use of a computer keyboard while reading the computer screen. This position will continuously talk, hear, and read in verbal and written communication. And will occasionally stand, walk, and reach with hands and arms. This position will continuously use hands to type. Hugg & Hall Equipment Company is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex (including sexual orientation and gender identity), age, protected veteran or disabled status, or genetic information. We are a Drug Free Workplace and place Safety First.