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Cloudbeds User Researcher (Remote) in Washington DC, District Of Columbia

Cloudbeds is a travel SaaS technology company that works to make the world a more welcoming place. We build advanced cloud-based hospitality software for hotels, hostels, vacation rentals, and groups that manages reservations and guests, distributes room availability, sells inventory, and collects payments. Our hundreds of team members are globally distributed across over 40 countries and, altogether, we speak 20+ languages. How do we do it? On a #remotefirst platform that allows every member of our team to work from wherever they are around the globe. We?re looking for people who want to disrupt the travel industry and love to travel as much as we do.

As a User Experience Researcher at Cloudbeds, you will drive user research across our entire SaaS-based platform using a variety of methods. You will work with marketers, designers, product managers, engineers, and leadership in an agile environment to build out our user personas, recruit participants for studies, moderate virtual usability research, identify insights, and communicate those insights in a scalable way. Most importantly, you will ensure Cloudbeds is always delivering customer-centric outcomes.

Location: Remote - Sao Paulo, Dublin, US East CoastWhat You Will Do:

  • Help product teams and leadership determine the right research questions to ask, creating a research-driven framework that is a catalyst for setting business strategy and goals.

  • Conduct usability research - both internally and with customers - to analyze insights, and create actionable reports that the design, product, and engineering teams can use to solve customer needs.

  • Recruit target users for research studies, and maintain a record of past and prospective participants

  • Use both moderated and unmoderated research approaches and tools to execute studies.

  • Work with design, product, and engineering partners to develop strategic research plans. Transform product and UX stakeholder needs into research objectives. Given project constraints, match objectives with the appropriate scope (generative or tactical) and methodologies.

  • Assist design and marketing teams in the creation of personas and use cases based on your research.

  • Present findings in succinct but engaging ways

  • Be comfortable and confident working alongside company leadership, UX designers, product managers, marketing, and engineering partners.

You?ll Succeed With:

  • Bachelor?s degree minimum in Human-Computer Interaction, Research or equivalent

  • 3-5 years experience in user research, survey/customer feedback strategy, or other related disciplines

  • Experience working in user research for a SaaS software company

  • Experience with a variety of research methods and frameworks including but not limited to: contextual Inquiry, ethnography, empathy mapping, brainstorming, Jobs-to-Be-Done, personas, journey maps, card sorting, surveys, storytelling, moderated usability testing, unmoderated usability testing, and virtual testing

  • Experience and comfort with testing across channels (mobile, desktop, and in-person experiences)

  • Experience using virtual testing tools (Zoom, Maze, Hotjar, UXCam, etc)

  • Demonstrated ability to collaborate and work effectively with cross-functional teams

  • Strong communication, presentation, organization, time management, and interpersonal skills

  • Proven ability to work in a fast-paced environment with shifting priorities while managing tactical deliverables and meeting deadlines

  • Desire to learn and grow skillset

Our company culture supports flexible working schedules with an open PTO policy and the opportunity to travel and work remotely with great people. We are also dedicated to your personal and professional development at Cloudbeds. You will have access to over 10,000 courses within LinkedIn Learning when you join our team for your individual growth! If you think you have the skills and passion, we?ll give you the support and opportunity to thrive in your career. If you would like to be considered for the role, we would love to hear from you!

Company Awards to Check Out!

Fastest Growing Companies | Inc. 500 (2018 & 2019)

Best Places to Work | Inc Magazine (2017 & 2018)

Best Places to Work | HotelTechReport (2018, 2019, 2020, 2021)

Start-Ups to Watch | Forbes (2018)

Best Startup Employers | Forbes (2020)

Technology Fast 500 | Deloitte (2020)

Top 100 North America | Red Herring (2020)