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AdventHealth Guest Experience Concierge PRN Days in Zephyrhills, Florida

Description

Guest Experience Concierge PRN Days at AdventHealth Zephyrhills

Location Address: 7050 Gall Boulevard Zephyrhills, Florida 33541

Top Reasons to Work at AdventHealth Zephyrhills

  • AH Zeph/Dade City Named One of America’s Best Hospitals for Heart Care, Orthopedics, Stroke Centers and Patient Safety three years in a row “2017-2019” by the Women’s Choice Award
  • Leapfrog Hospital Safety Grade A Spring/Fall 2018
  • One of only 35 Hospitals Nationally Named as a Top General Hospital by The Leapfrog Group
  • Four Star Recipient for Coronary Interventional Procedures in 2019 by Health grades
  • First in Florida to earn Advanced Certification for Total Hip and Total Knee by The Joint Commission

Work Hours/Shift:

PRN Days

You Will Be Responsible For:

  • Act has the designated greeter at for the lobby entrance and provide superb service to every guest.
  • Build a lasting relationship with vendors that will provide services to our guests.
  • Facilitate the guest check-in process utilizing security management standard operating procedure to ensure all guests are appropriately identified.

  • Warmly greets all guests on the premises and provide accurate direction for patients and visitors. Use eye contact and appropriate gestures to show genuine care and concern.

  • Exemplifies World Class Service by being attentive and responsive to our guest requests and creates an experience that will always be remembered.
  • Project an approachable and professional image in personal appearance, manner, and demeanor.
  • Maintain a work environment of cleanliness and organization.
  • Effectively communicates with patients and ancillary departments to ensure efficient flow.
  • Act as liaison between vendor and guests requesting services.
  • Effectively multitasks and navigates multiple computer systems, applications, phone lines, patient schedules, and other information with proficiency.
  • Answer outbound and inbound calls from guests and internal team members.
  • Work closely with our escort volunteers who are stationed at the front desk.

Qualifications

KNOWLEDGE AND SKILLS REQUIRED :

  • Ability to use discretion when discussing personnel/patient related issues that are confidential in nature.
  • Ability to be responsive to dynamic matrix of hospital needs and act accordingly.
  • Self-motivation, quick thinking and problem-solving abilities.
  • Proficiency in performance of computer knowledge including Microsoft Outlook and Excel.
  • Proficiency in Internet searching functions and basic math functions.
  • Capability in communicating professionally and effectively in English, both verbally and in writing

KNOWLEDGE AND SKILLS PREFERRED :

  • Communicate professionally and effectively in English, both verbally and in writing (preferred)
  • Ability to speak and read (English/Spanish) (Preferred)

EDUCATION AND EXPERIENCE REQUIRED :

  • High School Diploma or GED

EDUCATION AND EXPERIENCE PREFERRED :

  • Associate Degree

This facility is an equal opportunity employer and complies with federal, state and local anti-discrimination laws, regulations and ordinances.

Category: Patient Experience

Organization: AdventHealth Zephyrhills and Dade City

Schedule: Per Diem

Shift: 1 - Day

Travel: Yes, 25 % of the Time

We are an equal opportunity employer and do not tolerate discrimination based on race, color, creed, religion, national origin, sex, marital status, age or disability/handicap with respect to recruitment, selection, placement, promotion, wages, benefits and other terms and conditions of employment.

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